Removals Finchley Service Terms and Conditions
These Terms and Conditions set out the basis on which Removals Finchley provides removal, packing, storage, and associated services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the following meanings:
1.1 We, us, our means Removals Finchley, the removal company providing the services.
1.2 You, your means the customer, being the person, firm or company who requests or arranges the services.
1.3 Services means any removal, packing, loading, unloading, transportation, storage or associated services we agree to provide.
1.4 Goods means all items, effects and property which we are required to handle, move, pack, store, transport or otherwise deal with in the course of providing the services.
1.5 Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation we provide.
2. Scope of Services
2.1 We offer household and office removals, packing and unpacking, loading and unloading, and related services within Finchley and surrounding areas, as well as removals to and from other locations in the United Kingdom.
2.2 The precise scope of services will be set out in our quotation or written confirmation and may include any special instructions that we have agreed in writing.
2.3 Any services requested on the day of the move that are not included in the quotation will be subject to availability and may incur additional charges, which you agree to pay.
3. Booking Process
3.1 You may request a quotation by providing full and accurate information about the property, access conditions, the nature and quantity of goods, and any special requirements.
3.2 Quotations are based on the information supplied by you. If the information proves to be inaccurate or incomplete, we may amend the quotation or make additional charges to reflect the actual work required.
3.3 A booking is only confirmed once you have accepted our quotation or confirmation in writing or by any method we may reasonably accept, and any required deposit has been paid.
3.4 It is your responsibility to ensure that the date, addresses, contact details, and services set out in the booking confirmation are correct. Any changes must be notified to us as soon as possible and may result in adjustments to the price and availability.
3.5 We reserve the right to decline or cancel a booking if we reasonably believe that the job cannot be carried out safely, lawfully, or in accordance with these Terms and Conditions.
4. Quotations and Pricing
4.1 Unless otherwise stated, our quotations are given on a fixed-price basis for the specified services and are valid for a limited period from the date of issue. After this period, we may vary the quoted price.
4.2 Our quotation does not include customs duties, parking fines, tolls, congestion charges, ferry fees, storage charges, or any fees payable to third parties, unless expressly stated. Such charges are payable by you in addition to our fees.
4.3 We may adjust the price if:
a. The work is carried out on dates or times other than those stated in the quotation.
b. Access to the collection or delivery addresses is more difficult than advised, involves additional floors, or requires longer walking distances.
c. There are delays beyond our reasonable control, including delays caused by you, your agents, or third parties.
d. Additional services are requested or required, including packing of items not originally agreed.
5. Payments
5.1 Unless otherwise agreed in writing, a deposit may be required to secure your booking, with the balance payable prior to or on the day of the move before commencement of work.
5.2 Payment must be made using the methods we specify. We do not accept payment by cash sent through the post.
5.3 If payment is not made when due, we may refuse to carry out or continue the services, retain goods in our possession, and charge interest on overdue amounts at a reasonable rate until payment is received in full.
5.4 For business customers, we may offer credit terms subject to status and our discretion. Invoices must be paid by the due date shown. Late payment may result in suspension of services and additional charges.
6. Cancellations and Postponements
6.1 You may cancel or postpone your booking by giving us written notice.
6.2 We reserve the right to apply the following charges, calculated as a percentage of the agreed price:
a. More than 7 days before the move date: no cancellation fee, save for any non-refundable third-party costs.
b. Between 3 and 7 days before the move date: up to 50 percent of the agreed price.
c. Less than 3 days before the move date or on the day of the move: up to 100 percent of the agreed price.
6.3 If we are unable to provide the services on the agreed date due to circumstances beyond our reasonable control, including severe weather, accidents, road closures, industrial action, or vehicle breakdown, we will endeavour to rearrange the services as soon as reasonably possible. We shall not be liable for any consequential loss arising from such delays or cancellations.
7. Your Responsibilities
7.1 You are responsible for:
a. Ensuring that all goods to be moved are made available to us at the time of collection.
b. Packing your goods securely and suitably, unless you have booked our packing service.
d. Obtaining all necessary permissions, permits, and parking arrangements, including any parking suspensions or access permissions at both collection and delivery addresses.
e. Ensuring that the property and access ways are safe, clear, and suitable for our staff and vehicles.
7.2 You must not ask our staff to carry out any work that is not covered by the contract or that may be unsafe or unlawful.
7.3 You warrant that the goods are your property or that you have the full authority of the owner to enter into the contract. You agree to indemnify us against any claim from a third party arising from our handling of the goods.
8. Goods Not Accepted for Removal
8.1 Unless we have agreed in writing, we do not accept for removal or storage any of the following items:
a. Hazardous, dangerous, or explosive materials, including gas cylinders, fuels, paints, solvents, or chemicals.
b. Perishable goods or items requiring controlled environments.
c. Living beings, including pets and plants.
d. Firearms, ammunition, or controlled substances.
e. Jewellery, precious metals, cash, bonds, or items of exceptional value.
8.2 If you submit such items without our knowledge or agreement, we will not be liable for any loss or damage, and you will be responsible for any resulting costs, damages, or claims.
9. Waste and Environmental Regulations
9.1 We comply with applicable waste and environmental regulations relating to the handling, transport, and disposal of waste materials.
9.2 We are not a general waste disposal service. Any removal of waste, rubbish, or unwanted items must be expressly agreed and may attract additional charges.
9.3 You must not include prohibited waste, such as hazardous waste or electrical items requiring specialist disposal, unless we have confirmed in writing that we can arrange compliant disposal.
9.4 Where we agree to dispose of items on your behalf, you authorise us to do so in a manner we consider appropriate and lawful. You remain responsible for ensuring that items given to us for disposal are yours to dispose of and do not breach any legal or regulatory obligations.
10. Our Liability
10.1 We will take reasonable care in handling, packing, loading, transporting, and unloading your goods.
10.2 Our liability for loss of or damage to goods, however caused, shall be limited to a reasonable amount per item or per consignment, subject to any higher cover specifically agreed in writing. Our liability will not exceed the actual value of the goods at the time of the loss.
10.3 We shall not be liable for:
a. Loss or damage arising from your failure to pack goods properly when you have chosen to pack them yourself.
b. Damage to the contents of boxes, bags, or containers that were not packed by us.
c. Loss or damage caused by wear and tear, inherent defects, or pre-existing damage.
d. Loss of profits, business interruption, or any indirect or consequential loss.
e. Damage to goods where we have advised that, in our opinion, such goods are not suitable for removal or transport and you have insisted on proceeding.
10.4 We will not be liable for any delay in transit or failure to deliver that is caused by circumstances beyond our reasonable control, including but not limited to road closures, accidents, severe weather, or actions of third parties.
10.5 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.
11. Claims and Complaints
11.1 You must inspect the goods as they are unloaded and notify our team immediately of any visible loss or damage.
11.2 Any claim for loss of or damage to goods must be notified to us in writing as soon as reasonably possible and in any event within a reasonable period after the move, providing full details of the alleged loss or damage.
11.3 We may require evidence of the condition and value of any items claimed to be lost or damaged. You must cooperate fully with any investigation and provide supporting documentation on request.
11.4 We will aim to resolve any complaints promptly and fairly. If we accept liability, we may, at our option, repair the item, replace it with an item of similar quality and condition, or make a financial settlement up to the applicable liability limit.
12. Access and Property Damage
12.1 You are responsible for ensuring that there is adequate access to both the collection and delivery properties, including suitable parking for our vehicles.
12.2 We are not responsible for damage to driveways, gardens, paths, or other surfaces caused by our vehicles entering or leaving the premises at your request, where such damage arises from the condition or design of the access.
12.3 While we take reasonable care when moving goods through properties, we are not liable for minor cosmetic damage to walls, floors, doors, or fittings that can reasonably occur when moving large or heavy items in confined spaces, unless caused by our negligence.
13. Storage
13.1 Where storage services are provided, goods will be stored in facilities we deem appropriate. We may use third-party storage providers at our discretion.
13.2 Storage charges will be payable in advance at the agreed rates. We may withhold goods from release if storage fees or other sums are outstanding.
13.3 You must provide us with up-to-date contact details while your goods remain in storage. We may dispose of or sell uncollected goods if storage charges remain unpaid for a prolonged period, subject to giving reasonable notice where practicable.
14. Subcontracting
14.1 We may subcontract all or part of the services to trusted third parties. Our obligations to you remain subject to these Terms and Conditions.
14.2 Where we subcontract, these Terms and Conditions shall apply for your benefit and for the benefit of any subcontractor engaged in providing the services.
15. Data Protection
15.1 We will collect and process your personal data for the purpose of providing the services, managing our relationship with you, and meeting our legal obligations.
15.2 We will take reasonable steps to keep your personal information secure and will not share it with third parties except where necessary to perform the services, comply with the law, or with your consent.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.2 No waiver of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.
17.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.
17.4 These Terms and Conditions, together with any written quotation or confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior understanding or arrangement.
