Removals Finchley Privacy Policy

This Privacy Policy explains how Removals Finchley collects, uses, stores and protects your personal data when you request or use our removal and related services. It applies to all Removals Finchley customers in our service area, including individuals and businesses who contact us for quotations, bookings, or general enquiries.

We are committed to complying with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. We only process personal data in a lawful, fair and transparent manner and only for the purposes set out in this Privacy Policy.

Data Controller

Removals Finchley is the data controller for the personal data described in this Privacy Policy. This means that we determine the purposes and means of processing your personal information and are responsible for ensuring it is handled in accordance with applicable data protection laws.

Personal Data We Collect

We may collect and process the following categories of personal data when you interact with us or use our services:

Identification and contact details: name, title, address, email address, and similar contact information.

Service and booking information: details about your current and new property addresses, access details, parking information, dates and times of moves, inventory or item lists, special handling instructions, and service preferences.

Communication records: information contained in emails, contact forms, written correspondence, and notes of telephone conversations relating to enquiries, quotations, bookings, complaints or feedback.

Payment and billing data: limited payment-related information necessary to process your payment, such as invoice details and records of payments made. We do not store full card details if card payments are processed through a secure payment provider.

Website and technical data: if you visit our website, we may collect technical information such as IP address, browser type and version, pages visited and time spent, and other diagnostic data used for security, performance, and service improvement. Where cookies or similar technologies are used, we do so in accordance with applicable law.

How We Collect Your Data

We collect personal data directly from you when you request a quote, make a booking, communicate with us, or otherwise provide information in the course of receiving removal or related services.

We may also receive data indirectly from third parties where necessary for the performance of our services, for example from estate agents, landlords, or commercial clients who provide contact details and service requirements so that we can fulfil a contract with you or with them.

Purposes and Lawful Bases for Processing

We use your personal data only when we have a lawful basis to do so. The main purposes and corresponding lawful bases are:

To provide quotations and respond to enquiries: We process your identification, contact, and service information to answer your questions and prepare quotes. The lawful basis is taking steps at your request prior to entering into a contract and our legitimate interests in operating our business.

To perform and manage contracts for removal services: We process your data to confirm bookings, plan and carry out moves, communicate with you about your service, and manage any follow-up work. The lawful basis is the performance of a contract and our legitimate interests in delivering and improving our services.

To handle payments and accounting: We use your payment and billing data to process payments, issue invoices and meet our legal and tax obligations. The lawful bases are performance of a contract and compliance with legal obligations.

To manage customer relationships and support: We may use your data to manage complaints, provide aftercare, and request or respond to feedback. The lawful basis is our legitimate interests in maintaining customer satisfaction and improving our offerings.

To ensure security and protect our legal rights: We may process data for fraud prevention, to protect our business, personnel and property, and to establish, exercise or defend legal claims. The lawful bases are our legitimate interests and, where applicable, compliance with legal obligations.

To send relevant service-related information and updates: We may contact you with important information related to booked or completed services. The lawful basis is performance of a contract and our legitimate interests.

We will obtain your consent before sending marketing communications by electronic means where this is required by law. You may withdraw your consent at any time by contacting us.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting or reporting requirements.

In general, we will retain quotation and booking records, service information, and associated correspondence for a period that reflects applicable limitation periods for legal claims and regulatory requirements. Payment and invoicing records will be retained for the period required by tax and accounting laws.

When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.

Sharing Your Personal Data

We do not sell your personal data. We may share your information with third parties in the following limited circumstances:

Service partners and subcontractors: Where necessary to carry out your move or related services, we may share relevant information with trusted partners such as additional removal teams, storage providers or specialist item handlers. They are only permitted to use your data to provide services to you or us in line with our instructions.

IT, hosting and payment service providers: We may share data with companies that provide us with website hosting, email services, customer management systems, and secure payment processing. These organisations act as data processors and are contractually required to protect your personal data and process it only according to our instructions.

Professional advisers and insurers: We may disclose data to our accountants, legal advisers, or insurers where necessary for professional advice, auditing, or insurance claims.

Authorities and law enforcement: We may share information where we are required to do so by law or regulation, or where disclosure is necessary to protect our rights, property, or the safety of our staff, customers or others.

International Transfers

Where any of our service providers or systems store or process data outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures, to protect your personal data in accordance with data protection laws.

Security of Your Data

We take appropriate technical and organisational measures to safeguard your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, and staff training on data protection responsibilities. While we endeavour to protect your information, no system can be completely secure, and we cannot guarantee absolute security of your data.

Your Data Protection Rights

As a data subject, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions under data protection law:

Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data along with information about how it is used.

Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the original purpose.

Right to restriction of processing: You can ask us to restrict or suspend the processing of your data in some situations, such as while we are considering a request for rectification.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format or transfer it to another controller where technically feasible.

Right to object: You may object to processing based on our legitimate interests, including profiling, and we will stop processing unless we can demonstrate compelling legitimate grounds. You also have an absolute right to object to direct marketing.

Rights in relation to automated decision-making: We do not carry out automated decision-making that produces legal or similarly significant effects on you.

If you wish to exercise any of these rights, you may contact us using the contact details provided on our website or in your service documentation. We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so we can try to resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioners Office or the relevant supervisory authority in your country of residence or work.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. The latest version will always apply to your use of our services. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.